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Service management :

Fitzsimmons, James A.

Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev K. Bordoloi. - 8th Edition - New York : McGraw-Hill, 2015 - 524 pages : illustrations ; 28 cm.

Includes index.

ISBN: 978-981-4714-051

Subjects--Topical Terms:
Service industries -- Managemet.

LC Class. No.: MAIN HD 9980.5 / .F58 2014

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Service management :

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