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Service management :

Fitzsimmons, James A.

Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 4th Edition - Canada : McGraw-Hill, 2004 - 587 pages : colored illustrations ; 25 cm.

Includes index.

ISBN: 0-07-121457-7

Subjects--Topical Terms:
Service industries -- Managemet.

LC Class. No.: MAIN HD 9980.5 / .F58 2004 c.2

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Service management :

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