Crucial conversations :
Patterson, Kerry
Crucial conversations : tools for talking when stakes are high / by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler. - Second edition - Philippines : McGraw Hill, 2012 - xviii, 244 pages : illustrations ; 23cm.
Includes endnotes and index.
9780071289689
Communication.
Interpersonal communication.
Interpersonal relations.
302.2 / C955 2012
Crucial conversations : tools for talking when stakes are high / by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler. - Second edition - Philippines : McGraw Hill, 2012 - xviii, 244 pages : illustrations ; 23cm.
Includes endnotes and index.
9780071289689
Communication.
Interpersonal communication.
Interpersonal relations.
302.2 / C955 2012