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Crucial conversations :

Patterson, Kerry

Crucial conversations : tools for talking when stakes are high / by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler. - Second edition - Philippines : McGraw Hill, 2012 - xviii, 244 pages : illustrations ; 23cm.

Includes endnotes and index.

ISBN: 9780071289689

Subjects--Topical Terms:
Communication.
Interpersonal communication.
Interpersonal relations.

LC Class. No.: 302.2 / C955 2012

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Crucial conversations :

SOUTHVILLE LIBRARY