The quality library :
Laughlin, Sara
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / by Sara Laughlin and Ray W. Wilson. - Chicago : American Library Association, 2008 - xiv, 144 pages : illustrations ; 27cm.
Includes appendix, glossary, bibliographic reference and index.
9789746522205
Library administration --
Library planning.
Total quality management.--United States.
25.1 / L374 2008
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / by Sara Laughlin and Ray W. Wilson. - Chicago : American Library Association, 2008 - xiv, 144 pages : illustrations ; 27cm.
Includes appendix, glossary, bibliographic reference and index.
9789746522205
Library administration --
Library planning.
Total quality management.--United States.
25.1 / L374 2008