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Managing knock your socks off service /

Bell, Chip R.

Managing knock your socks off service / by Chip R. Bell and Ron Zemke. - Third edition - USA : AMACOM, 2013 - xi, 234 pages : illustrations ; 23cm.

Includes endnotes and index.

ISBN: 9780814432044

Subjects--Topical Terms:
Business and economics --
Customer services.--Customer relations.

LC Class. No.: 658.81 / C541 2013

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Managing knock your socks off service /

SOUTHVILLE LIBRARY