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Construction and Validation of the Customer Participation Scale

Sandy C. Chen

Construction and Validation of the Customer Participation Scale Sandy C. Chen, Carola Raab - SAGE 2017 - pages 131-153,February - Journal of Hospitality & Tourism Research 41:2 .

Subjects--Topical Terms:
Customer roles
Mandatory customer participation
Scale development
Service quality

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Construction and Validation of the Customer Participation Scale

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