Behavioural Consequences of Customer Perception on Emotional Labour among Airline Service Employees
Norzalita Abd Aziz
Behavioural Consequences of Customer Perception on Emotional Labour among Airline Service Employees Norzalita Abd Aziz, Bita Najafi, Ahmad Said Ibrahim Al-Shuaibi, Faridahwati Mohd Shamsudin - International Review of Management and Marketing 2013 - 2 : 3
--Marketing.
Behavioural Consequences of Customer Perception on Emotional Labour among Airline Service Employees Norzalita Abd Aziz, Bita Najafi, Ahmad Said Ibrahim Al-Shuaibi, Faridahwati Mohd Shamsudin - International Review of Management and Marketing 2013 - 2 : 3
--Marketing.