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Emotional labor strategies, customer cooperation and buying decisions

Chaoying Tang

Emotional labor strategies, customer cooperation and buying decisions Chaoying Tang, Chinese Academy of Sciences; Craig R. Seal, California State University, San Bernardino; Stefanie E. Naumann, University of the Pacific. - Journal of Management and Marketing Research 2012 - 32 : 19

Subjects--Topical Terms: --Business

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Emotional labor strategies, customer cooperation and buying decisions

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