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The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective

Norazlina Ilias

The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective Norazlina Ilias, Nik Kamaruzaman Abdulatiff, Wan Zuriati Wan Zakaria, Norlidawahi Wahab - International Review of Management and Marketing May 2012 - 1:1

Subjects--Topical Terms: --Marketing.

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The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective

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