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Customer Participation in the Customization of Services – Effects on Satisfaction and Behavioral Intentions

Lennart Straus

Customer Participation in the Customization of Services – Effects on Satisfaction and Behavioral Intentions Lennart Straus, Thomas Robbert, Stefan Roth

Subjects--Topical Terms: --Business

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Customer Participation in the Customization of Services – Effects on Satisfaction and Behavioral Intentions

SOUTHVILLE LIBRARY