Service management :
Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - 8th edition, McGraw-Hill International edition. - New York : McGraw-Hill, 2014. - xviii, 524 pages : illustrations ; 28 cm. - McGraw-Hill/Irwin series operations and decision sciences. .
Includes index.
9789814714051
Service industries--Management.
HD 9980.5 / .F57 2014
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - 8th edition, McGraw-Hill International edition. - New York : McGraw-Hill, 2014. - xviii, 524 pages : illustrations ; 28 cm. - McGraw-Hill/Irwin series operations and decision sciences. .
Includes index.
9789814714051
Service industries--Management.
HD 9980.5 / .F57 2014