Process innovation :
Davenport, Thomas H., 1954-
Process innovation : reengineering work through information technology / Thomas H. Davenport. - Boston, Mass. : Harvard Business School Press, 1993. - x, 337 pages : illustrations ; 24 cm.
Includes bibliographical references and index.
The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.
0875843662 (acidfree paper) : $29.95
92021959
Information technology.
Technological innovations.
Organizational change.
Production engineering.
Reengineering (Management)
HC 79.I55 / .D37 1993
338/.064
Process innovation : reengineering work through information technology / Thomas H. Davenport. - Boston, Mass. : Harvard Business School Press, 1993. - x, 337 pages : illustrations ; 24 cm.
Includes bibliographical references and index.
The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.
0875843662 (acidfree paper) : $29.95
92021959
Information technology.
Technological innovations.
Organizational change.
Production engineering.
Reengineering (Management)
HC 79.I55 / .D37 1993
338/.064