Service management :
Fitzsimmons, James
Service management : operations, strategy, information technology / James Fitzsimmons, Mona Fitszimmons. - 6th ed. - 2008.
CD-ROM / F57 2008
Service management : operations, strategy, information technology / James Fitzsimmons, Mona Fitszimmons. - 6th ed. - 2008.
CD-ROM / F57 2008