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Service quality management in hospitality and tourism /

Metti, M.C.

Service quality management in hospitality and tourism / - New Delhi, India : Anmol Publications PVT. LTD, 2008. - 275 p. : ill.; 21 cm.

ISBN: 9788126132317

Subjects--Topical Terms:
Hospitality industry--Management.
Tourism--Management.
Leisure industry--Management.

LC Class. No.: TX 911.3.M27 / .M595 2008

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