When customers think we dont' care./
Buchanan, Richard W.
When customers think we dont' care./ Richard W. Buchanan. - 3rd ed. - Australia : McGraw Hill, 2008. - 366 p. : 21 cm.
978-00701-38636
Customer relations.
Consumer satisfaction.
Customer services.
HF 5415.5 / .B83 2008
When customers think we dont' care./ Richard W. Buchanan. - 3rd ed. - Australia : McGraw Hill, 2008. - 366 p. : 21 cm.
978-00701-38636
Customer relations.
Consumer satisfaction.
Customer services.
HF 5415.5 / .B83 2008