Service management :
Fitzsimmons, James A.
Service management : operation, strategy, information technology / James A. Fitzsimmons - 6th ed. - Boston : McGraw-Hill, 2008. - 537 p. : col. ill. ; 28 cm.
9780071263467
BSBA.
Service industries--Management.
HD 9980.5 / .F549 2008
Service management : operation, strategy, information technology / James A. Fitzsimmons - 6th ed. - Boston : McGraw-Hill, 2008. - 537 p. : col. ill. ; 28 cm.
9780071263467
BSBA.
Service industries--Management.
HD 9980.5 / .F549 2008