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Successful service operations management /

Metters, Richard

Successful service operations management / Richard Metters. - 2nd ed. - Australia : Thomson South-Western, 2006. - 406 p. : 26 cm.

ISBN: 9780324314472

Subjects--Topical Terms:
Customer services--Management.
Customer services--Management--Case Studies.

LC Class. No.: HF 5415.5 / .M48 2006

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Successful service operations management /

SOUTHVILLE LIBRARY