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Managing quality :

Murthy, D.B.N.

Managing quality : a practical guide to customer satisfaction / D.B.N. Murthy. - New Delhi : Sage Publications India Pvt. Ltd., 1999. - 226 p. : 23 cm.

ISBN: 0761993061

Subjects--Topical Terms:
Total quality management
Customer satisfaction

LC Class. No.: HD 62.15 / .M87 1999

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Managing quality :

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