Customer service :
Harris, Elaine K.
Customer service : a practical approach / Elaine K. Harris. - 3rd ed. - Upper Saddle River, NJ : Prentice Hall, 2003. - 164 pages : illustration ; 26 cm.
Includes bibliographical references and index.
0130978531
2002022997
Customer services.
HF 5415.5 / .H2897 2003
G 658.81221 / H24 2003
Customer service : a practical approach / Elaine K. Harris. - 3rd ed. - Upper Saddle River, NJ : Prentice Hall, 2003. - 164 pages : illustration ; 26 cm.
Includes bibliographical references and index.
0130978531
2002022997
Customer services.
HF 5415.5 / .H2897 2003
G 658.81221 / H24 2003