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The ten demandments :

Mooney, Kelly.

The ten demandments : rules to live by in the age of the demanding consumer / Kelly Mooney with Laura Bergheim. - New York : McGraw-Hill, 2002. - 266 pages : ill. 21 cm.

Includes index.

ISBN: 0071387390

LCCN: 2002003898

Subjects--Topical Terms:
Customer relations.
Customer services.
Customer loyalty
Consumer satisfaction.

LC Class. No.: HF 5415.5 / .M66 2002

Dewey Class. No.: MkSF 658.812 / M66 2002

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The ten demandments :

SOUTHVILLE LIBRARY