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Alleviating the burden of emotional labor :

McCance, A. Silke.

Alleviating the burden of emotional labor : the role of social sharing / A Silke McCance ... [et al.]. - c2013. - 39 : 2, page 392 - Journal of Management .

Subjects--Topical Terms:
Anger.
Customer hostility.
Customer service.
Emotional labor.
Emotions.
Social sharing.
Surface acting.

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Alleviating the burden of emotional labor :

SOUTHVILLE LIBRARY