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Customer service management training101 :

Evenson, Renee.

Customer service management training101 : quick and easy techniques that get great results / Renee Evenson. - New York : AMACOM, 2012. - 214 pages ; 24 cm.

Includes index.

ISBN: 9780814417157

Subjects--Topical Terms:
Communication in management.
Leadership.
Time management.

LC Class. No.: HF 5415.5 / .Ev894 2012

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Customer service management training101 :

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